Privacy Policy
We believe transparency about data practices builds trust. This policy explains exactly how FlowFlashForce handles your personal information.
Information We Collect
When you interact with FlowFlashForce, we collect information that helps us provide better blockchain education services. This includes details you provide directly when registering for programs, contacting us, or participating in our training sessions.
Personal Information You Provide
- Full name, email address, and phone number when you register for courses
- Professional background information for course customization
- Payment information processed through secure third-party providers
- Communication preferences and feedback about our programs
- Technical questions and project details shared during training
Information Collected Automatically
Our website collects standard technical information including IP addresses, browser types, device information, and pages visited. This helps us understand how people use our site and improve the experience for everyone.
We use cookies to remember your preferences and provide personalized content. You can control cookie settings through your browser, though some features may not work properly if cookies are disabled.
How We Use Your Information
Your information serves specific purposes related to delivering quality blockchain education. We don't use your data for unrelated marketing or sell it to third parties.
- Delivering course content and managing your enrollment in training programs
- Providing technical support and answering questions about blockchain development
- Sending important updates about course schedules and program changes
- Improving our curriculum based on student feedback and learning outcomes
- Processing payments and maintaining accurate enrollment records
- Complying with Vietnamese educational regulations and tax requirements
We only contact students for educational purposes and essential program updates. Marketing communications are optional and can be declined at any time.
Information Sharing and Disclosure
FlowFlashForce doesn't sell personal information or share it for marketing purposes. We do work with trusted service providers who help us deliver training programs, and we may need to disclose information in certain legal situations.
Service Providers
We work with companies that provide essential services like payment processing, email delivery, and website hosting. These providers only access information necessary for their specific services and are contractually required to protect your data.
Legal Requirements
We may disclose information when required by Vietnamese law, to protect our rights or property, prevent fraud, or ensure student and instructor safety. We'll notify affected individuals unless legally prohibited from doing so.
Business Transfers
If FlowFlashForce is acquired or merges with another company, student information may be transferred as part of that transaction. We would notify all affected students and ensure the new entity respects existing privacy commitments.
Data Security and Storage
Protecting student information is fundamental to maintaining trust in our educational programs. We implement multiple layers of security and regularly review our practices to address emerging threats.
Technical Safeguards
- SSL encryption for all data transmission between your device and our servers
- Secure data centers with physical access controls and environmental monitoring
- Regular security audits and vulnerability assessments of our systems
- Encrypted storage of sensitive information with restricted access controls
- Automatic security updates and patch management for all systems
Access Controls
Only authorized FlowFlashForce staff can access student information, and only when necessary for educational or administrative purposes. All access is logged and regularly reviewed. Staff receive privacy training and sign confidentiality agreements.
Data Retention
We keep student records for seven years after course completion to provide transcripts and verify certifications. Financial records are retained as required by Vietnamese tax law. Marketing information is deleted within two years if you don't engage with our programs.
Your Privacy Rights
Students have significant control over their personal information. These rights ensure you can make informed decisions about your data and maintain privacy while participating in our programs.
Access Your Information
Request a copy of all personal information we have about you, including enrollment records, communication history, and account details.
Correct Inaccuracies
Update incorrect information in your student profile, contact details, or educational records at any time through your account or by contacting us directly.
Delete Your Data
Request deletion of your personal information, subject to legal requirements for educational records and legitimate business needs.
Limit Processing
Restrict how we use your information for marketing purposes while maintaining access to essential educational services and support.
Data Portability
Receive your information in a structured format that you can use with other services, including course completion records and certificates.
Withdraw Consent
Stop receiving marketing communications or participating in optional data collection activities without affecting your access to core educational programs.
International Data Transfers
FlowFlashForce primarily stores data within Vietnam, but some of our service providers operate internationally. When data crosses borders, we ensure appropriate protections are in place.
Cloud Services
We use reputable cloud providers that maintain data centers in multiple countries. These providers implement strong security measures and comply with international privacy standards. Data may be processed in Singapore, Japan, or other locations as needed for service delivery.
Educational Partners
When we collaborate with international blockchain projects or guest instructors, limited information may be shared to facilitate educational opportunities. We only share what's necessary and ensure partners respect student privacy.
Children's Privacy
FlowFlashForce programs are designed for adults and working professionals. We don't knowingly collect information from anyone under 18 years old. If we discover that a minor has provided personal information, we will delete it promptly and work with parents or guardians as appropriate.
Parents who believe their child has shared information with us should contact our privacy team immediately. We take youth privacy seriously and will respond quickly to address any concerns.
Changes to This Policy
We update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When updates are made, we'll post the revised policy here and update the "Last Updated" date.
For significant changes that affect how we handle personal information, we'll email current students and provide at least 30 days notice before the changes take effect. This gives you time to review updates and make informed decisions about your participation in our programs.
Contact Our Privacy Team
Questions about this privacy policy or how we handle your information? Our team responds to privacy inquiries within 48 hours and can help with data requests, corrections, or general concerns.